credit card
Anonymous
FREEOP

2 months ago

Hi, I am trying to update to hobby plan. my wallets left in the office. i have a spare card here but its maxed out. hoping you can help and ensure that my application does not cease/stop. I'll pop to the office tomorrow and pick up my wallet. Thanks, James

Solved$10 Bounty

Pinned Solution

Yes.

15 Replies

Railway
BOT

2 months ago

Your workspace is currently in a trial state with an inactive subscription, and all four payment attempts for the $5 Hobby plan have been canceled (likely due to the card issue you mentioned). We're unable to bypass payment requirements on our end. Once you have access to a valid card, you can subscribe at your billing settings. Free tier services will continue running within free tier limits until then.


Status changed to Awaiting User Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

inactive subscription?


Status changed to Awaiting Railway Response Railway about 2 months ago


Railway
BOT

2 months ago

Your workspace is currently in a trial state because none of the four $5 Hobby plan payment attempts went through (all were canceled), so the subscription never activated. Once you have your wallet tomorrow, you can subscribe at your billing settings with a valid card, and the Hobby plan will activate at that point.


Status changed to Awaiting User Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

im actualy receiving a text message advising that the transaction is for £0 and the credit card company have blocked my card


Status changed to Awaiting Railway Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

im not sure what you mean by trial state - do you mean its still on the trial plan using the $5 credit. . . . of which i have 0.78$ left? i hope i dont use all that up before i get my wallet! does the database/files/code get deleted once its used up?


Railway
BOT

2 months ago

Yes, you are still on the trial using the one-time $5 credit grant, and you currently have $0.91 remaining. The Hobby plan subscription never activated because none of the payment attempts went through. When your trial credit runs out, your workspace reverts to the Free plan which provides $1 of free credit per month. Your code and databases are not deleted immediately, but any volumes on a trial account are deleted 30 days after credit expiration, so upgrading before then will preserve your data.


Status changed to Awaiting User Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

ok it says i have 0.78$ left? thanks for your help. its good to know that the database and code are not deleted immediately. when would they get deleted then?


Status changed to Awaiting Railway Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

. . . . also can i set limits too so that i dont get a big credit card bill?


Status changed to Awaiting Railway Response Railway about 2 months ago


Anonymous
FREEOP

2 months ago

hi?


Anonymous
FREEOP

2 months ago

also please explain if i dont upgrade to the hobby plan does my code, database, files etc, automatically continue but using the $1 free credit per month?


Anonymous
FREEOP

2 months ago

thx


Railway
BOT

2 months ago

This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.

Status changed to Open Railway about 2 months ago


also please explain if i dont upgrade to the hobby plan does my code, database, files etc, automatically continue but using the $1 free credit per month?

Yes. If you do not upgrade to the hobby plan, your account will be downgraded to the Free plan, which is $1/month. If you exceed $1 in usages, all your services will automatically be shut down.

You will not be able to redeploy your services unless you upgrade to Hobby or wait until the next month.


. . . . also can i set limits too so that i dont get a big credit card bill?

Yes. In https://railway.com/workspace/usage, you can set usage limits. When you reach the hard limit, all your services will be shut down.


Anonymous
FREEOP

2 months ago

so once the trial plan expires or runs out of credits it moves to the $1 plan but the site/app is not shut down - only when it exceeds the $1. . . . ?


Yes.


Status changed to Solved 0x5b62656e5d about 1 month ago


Welcome!

Sign in to your Railway account to join the conversation.

Loading...