5 days ago
Why was I charged more than $5 when I'm on the Hobby plan? It's very inconvenient. I subscribed to the Hobby plan, which costs $5, so I don't understand the extra charge. Could you instead put my server to sleep (or shut it down temporarily) when the billing hasn't been paid? I'd rather have my server go down temporarily than pay more. Can I get a refund of $9 so that I only pay $5?
4 Replies
Status changed to Awaiting Railway Response Railway • 5 days ago
5 days ago
Your Jul 15 - Aug 15 invoice was $14.14. The Hobby plan is not a flat $5 - it includes $5 of resource usage each month, and any usage beyond that is billed at cost. Your breakdown:
Memory: $13.31
Agent Usage: $0.77
vCPU: $0.03
Network: $0.03
Included usage: -$5.00
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Total: $14.14Memory is driving nearly all of your cost. We are not able to refund this charge, as it reflects resources your services consumed during that billing cycle.
The feature you described wanting already exists: a compute hard limit will stop your services automatically when usage hits a dollar cap you choose, so you are never billed beyond it. You can set one, along with email alerts, at railway.com/workspace/usage. The minimum compute hard limit is $10, and you can also set the Agent hard limit to $0 if you want to disable Agent usage entirely.
Status changed to Awaiting User Response brody • 5 days ago
5 days ago
Could you help me which route that takes a lot of memory? could you break it down if it comes from multiple routes?
Status changed to Awaiting Railway Response Railway • 5 days ago
5 days ago
Having looked into this, the issue appears to be in your application code or configuration rather than the Railway platform itself, which puts it outside what Railway support can resolve directly.
This is exactly the kind of problem the Railway community is good at, so we'd like to open your thread as a community bounty. Railway pays a bounty to the community member who solves it, and threads like this usually get picked up quickly.
Opening it makes this entire thread public, including everything already posted. Nothing becomes public until you decide. Use the buttons below.
- Open to the community - Before you click, take a moment to edit or remove anything you'd rather not share. The thread becomes publicly visible right away.
- Keep it private and close the thread - Nothing becomes public and the thread closes.
Status changed to Awaiting User Response Railway • 5 days ago
4 days ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • 4 days ago
Status changed to Solved Anonymous • 4 days ago
Could you help me which route that takes a lot of memory? could you break it down if it comes from multiple routes?
4 days ago
you can check that in dashboard>usage>project and their you can see which project consumed how much $ and even which aspect consumed how much $, whether its memory or storage etc