how does billing work?
andres948nom
HOBBYOP

9 months ago

I'd like to know how the billing works or how the services are paid for. Are they charged in advance according to the plan, or are they charged based on usage at the end of the month?

I look forward to your response.

$5 Bounty

6 Replies

Status changed to Awaiting User Response Railway • 9 months ago


9 months ago

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Status changed to Open brody • 9 months ago


9 months ago

Hey, you will be charged at the end of of your billing cycle based on your usage, plus the subscription (plan) fee. There are also examples in the pricing docs which I recommend to take a look at.


You are currently on the Hobby plan, which means you pay $5 a month. That means if your services' resources (RAM, CPU, Egress) cost <= $5, you only pay the monthly $5 fee. However you are charged for usage if you exceed the $5, meaning if your Current usage is more than $5, let's say $6. Then you pay the extra $1 as well.

Think of it as a "minimum spend" of $5. You will never pay less than $5, and you only pay more than $5 if your actual resource usage exceeds that amount.


zee7280
HOBBY

9 months ago

I do not have a post-paid credit card at the moment. Unfortunately, I also do not have a Visa, debit, or MasterCard available, so none of these options will work for me.

Could you please let me know if there is any alternative payment method available (such as bank transfer, wallet, or any other option) that I can use to subscribe to the Hobby plan?

I would appreciate your guidance on this matter.

Thank you for your support.


zee7280

I do not have a post-paid credit card at the moment. Unfortunately, I also do not have a Visa, debit, or MasterCard available, so none of these options will work for me. Could you please let me know if there is any alternative payment method available (such as bank transfer, wallet, or any other option) that I can use to subscribe to the Hobby plan? I would appreciate your guidance on this matter. Thank you for your support.

9 months ago

Hey, unfortunately, you will have to use a credit/debit card to subscribe to the hobby plan, other payment methods are not supported.


zee7280
HOBBY

2 months ago

have already made the payment, but the project service is still not working. Could you please check and let me know what the issue is?

I would appreciate your guidance and assistance in resolving this matter.

Thank you for your support.


zee7280

have already made the payment, but the project service is still not working. Could you please check and let me know what the issue is? I would appreciate your guidance and assistance in resolving this matter. Thank you for your support.

2 months ago

Hey, are you currently on an active plan? You may have only paid an outstanding invoice and have to upgrade to a plan. If you are on an active plan, then you may have to redeploy your services for them to be online again.


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