i upgraded my plan and the payment went through, but site is still down
thekomalegacy
HOBBYOP

23 days ago

I upgraded my plan to hobby and the payment went through, but my site is still down

$10 Bounty

4 Replies

Railway
BOT

23 days ago

After bringing your account back into good standing, you will need to manually redeploy your services. Please see our documentation for more information.


Status changed to Awaiting User Response Railway 23 days ago


thekomalegacy
HOBBYOP

23 days ago

I did, but my site is still down


Status changed to Awaiting Railway Response Railway 23 days ago


sam-a
EMPLOYEE

23 days ago

Your Hobby plan is active and your payment went through successfully. The issue is that your service is currently in a crashed state, which means there's an error in your application preventing it from running. You can check the deploy logs in your service's dashboard to see what error is causing the crash, then redeploy once the issue is resolved.


Status changed to Awaiting User Response Railway 23 days ago


sam-a
EMPLOYEE

23 days ago

This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.

Status changed to Open sam-a 23 days ago


thekomalegacy

I did, but my site is still down

Can you share deployment and/or build logs?


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