Payment in process and services stopped
harshparmar-at
HOBBYOP

5 days ago

my payment status shows in process but the services are stopped i want my service up and running as soon as possible

$10 Bounty

5 Replies

Railway
BOT

5 days ago

Your July invoice is open with a $5 payment currently in "processing" status, which means your bank hasn't fully cleared it yet. Some payment methods (like bank debits) can take a few hours to complete. Your workspace is active with a 3-day grace period while the payment clears, and all seven of your services are currently showing successful deployments. If you're still seeing stopped services, try refreshing your dashboard or redeploying from your workspace.


Railway
BOT

5 days ago

This thread has been marked as private. Any further activity in this thread will only be visible to you and Railway employees.

Status changed to Awaiting User Response Railway 5 days ago


harshparmar-at
HOBBYOP

5 days ago

the services are not behaving properly the pages are taking too much time to load and sometimes it shows upstreame error


Status changed to Awaiting Railway Response Railway 5 days ago


Railway
BOT

5 days ago

This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.

Status changed to Open Railway 5 days ago


ankitgelda8
HOBBY

5 days ago

can you paste the build logs ?


harshparmar-at
HOBBYOP

5 days ago

The logs look fine, and all of my services are showing as online. However, sometimes the pages take a long time to load, and in some cases, a black-and-white error page appears with a message similar to "upstream error."


ankitgelda8
HOBBY

5 days ago

Most likely root cause is request path timeout, blocked event loop/worker, or DB connection starvation

If health check is slow or DB-dependent, proxy may mark instance unhealthy and show upstream error.

if DB pool saturation do this

  1. Reduce pool size per instance.

  2. Add queue timeout and connection max lifetime.


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