2 months ago
Please check why I'm being charged when my project is offline and why is it offline when it was working before? I can't trace since when it was offline, please check and credit my monthly charge for not being able to use the service all these months.
Thank you.
2 Replies
2 months ago
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Status changed to Open brody • 2 months ago
2 months ago
railway charges the $5/month subscription regardless of project status , that's just the plan fee. but if you're seeing usage charges too, check your dashboard → usage section. common culprits are:
volumes/storage still attached (they charge for disk space even when offline)
databases or pr deployments you forgot about
services that crashed but resources stayed allocated
quick fixes:
go through each service and remove unused volumes
check for any pr deployments and clean those up
make sure everything you don't need is actually deleted (not just paused)
for the billing concern , reach out to railway support with your usage breakdown from the dashboard. they're usually pretty reasonable about crediting charges if something was genuinely not working on their end vs just unused resources on your end.
the good news is once you clean up unused resources, your bill should drop to just the base $5. check the usage tab first so you know exactly what to tell support.
hope this helps sort it out
2 months ago
please check why my project is not running. thanks.