a month ago
Hello, I would like to change the email address from an old one to a new one, but I got an email saying "There's Already a Railway Account Here: There was an attempt to change a Railway account's email to this email. However, there is already a Railway account associated with this email." I did change my connected Github and Google account to the new email, but I don't know why it identifies me as having a Railway account under the new email address. Could you help me update the email address? Thanks!
1 Replies
a month ago
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Status changed to Open Railway • 28 days ago
2 days ago
This is happening because the destination email already belongs to a separate Railway account. Changing your connected GitHub/Google email will not free that email address inside Railway; Railway still sees an existing Railway account with that email.
If the account under the new email is not the account you want to keep:
- Log out of the old-email Railway account.
- Log in to Railway with the new email address.
- Go to Account Settings and delete that duplicate/new-email Railway account.
- After deletion completes, log back into the original Railway account.
- Change the original account email to the new email again.
Do not delete the new-email account if it has projects, billing history, paid resources, or anything you need to keep. In that case, transfer/archive anything important first or ask Railway support to resolve the duplicate account manually.