Usage went crazy
missoutgg
HOBBYOP

18 days ago

Hi, my usage bill went crazy and i didnt even used your service this whole week
it added me 10 dollar for some reason. I want you to ask to fix that, it is not what i agreed with and i havent even used your server

$10 Bounty

10 Replies

brody
EMPLOYEE

18 days ago

This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.

Status changed to Open brody 18 days ago


Can you take a screenshot of your project usages? (Project settings > usage)


missoutgg
HOBBYOP

17 days ago

Seems like it added another 6$ for only today

Attachments


missoutgg

Seems like it added another 6$ for only today

missoutgg
HOBBYOP

17 days ago

more info here

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missoutgg
HOBBYOP

17 days ago

and why 10$ bounty just happened on my support request??? am i have to pay for this support ticket wtf? i pressed "get help", nothing related to bounty or some shit.
i want reply from railway support


You do not have to pay for a support ticket.


Additionally, you have used Railway's service as there have been resource usages.

You can check each service's individual resource usage by clicking that button.

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0x5b62656e5d

Additionally, you have used Railway's service as there have been resource usages.You can check each service's individual resource usage by clicking that button.

missoutgg
HOBBYOP

17 days ago

like i payed initially 5$ for a plan, for like a server i can use for month in my normal understanding

and it charging me 10$ now for just creating a server which i havent even used(almost)
for some reason this server was eating insane amount of memory, this whole week was active, which i never knew about before yesterday, and railway charging me for it postfactum
isnt it wrong completely?


You are responsible for what you deploy. The terms specifically stated that users will be charged a minimum of the cost of the chosen plan + any additional resource usages.

You can set hard limits in workspace setting if you'd like, such that once that limit is reached, all services would be shut down.


missoutgg
HOBBYOP

17 days ago

i guess now i can even remove a server
infinity "apply changes" and nothing happens

Attachments


missoutgg
HOBBYOP

17 days ago

nvm, found normal deletion


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