a month ago
I am writing to request clarification regarding a mismatch in my account billing and usage records.
I received an email notification stating that my PRO Plan limits have been consumed/charged, citing an amount of $20.01. However, when checking my dashboard, the usage/amount displayed is only $17.94.
Here are the details of my plan:
- Plan Type: PRO Plan
- Expiration Date: June 18th
- Amount reported in Email: $20.01
- Amount reported on Dashboard: $17.94
Screen below:
Could you please help me understand why there is a $2.07 difference between the email report and the live dashboard?
Thank you in advance
3 Replies
a month ago
I am facing the same kind of issue, and it stopped all my apps.
Can anyone help us on this one on priority basis?
a month ago
Same with me as well. The dashboard shows an amount (~$21) which is below my limit of $25. But the email alert had it above $25 and the apps are not responding. This is such a bad experience.
a month ago
Now with us-east-1 outbound networking not working, I am not sure what is causing this.