3 months ago
I’m requesting a refund for invoice WG4YH5QD-0002.
I was charged for the period Oct 26 – Nov 26, but I did not actively use the platform during this time.
My project was not running, and I did not generate any meaningful usage that would justify this charge.
Please review my account activity for this billing cycle and issue a refund for the unused period.
If partial refund is required due to any minimal runtime usage, I’m fine with that — but I would like the main subscription charge (Pro Plan) to be refunded.
Let me know if you need any additional details from my side.
Thank you!
2 Replies
3 months ago
i need help
3 months ago
You can request refunds on a billing history by going to https://railway.com/workspace/billing and looking for a "Refund" button next to the charge. If you don't see one, that means that the charge isn't eligible for a refund and there isn't a way to request one on this forum. Any compute usages on Railway generally don't qualify for refunds but since it sounds like you didn't use any you might be able to request one.
You can find more info here: https://docs.railway.com/reference/pricing/refunds