Hi Team,We experienced a major outage on 31st October for an application hosted on Railway. This disruption had a significant impact on our users and operations, and has understandably shaken our confidence in the platform.While we understand that incidents can happen, we would like to request clarity on the following:Root cause of the outageResolution steps takenPreventive measures planned to ensure such incidents do not recur and affect end usersWe rely on Railway for stability and seamless service delivery, and transparency around this incident will help us assess next steps and continue placing trust in the platform.Looking forward to your response and reassurance on improved reliability going forward.Thank you.

Faced a major outage of the application hosted on railway on 31st october

aakash-dhar

PROOP

4 months ago

Hi Team,

We experienced a major outage on 31st October for an application hosted on Railway. This disruption had a significant impact on our users and operations, and has understandably shaken our confidence in the platform.

While we understand that incidents can happen, we would like to request clarity on the following:

Root cause of the outage
Resolution steps taken
Preventive measures planned to ensure such incidents do not recur and affect end users

We rely on Railway for stability and seamless service delivery, and transparency around this incident will help us assess next steps and continue placing trust in the platform.

Looking forward to your response and reassurance on improved reliability going forward.

Thank you.

2 Replies

samgordon

PRO

4 months ago

Hi,

Fortunately, there was no outage at Railway on October 31st!

If you're talking about the October 28th outage, you can view a post mortem here: https://blog.railway.com/p/incident-report-oct-28th-2025

Or, you might be talking about the October 16th outage, which you can find here: https://blog.railway.com/p/incident-report-oct-16th-2025

joepreyer

PRO

4 months ago

I also experienced an outage on 31 October