Hi Team,

We experienced a major outage on 31st October for an application hosted on Railway. This disruption had a significant impact on our users and operations, and has understandably shaken our confidence in the platform.

While we understand that incidents can happen, we would like to request clarity on the following:

1. Root cause of the outage

2. Resolution steps taken

3. Preventive measures planned to ensure such incidents do not recur and affect end users

We rely on Railway for stability and seamless service delivery, and transparency around this incident will help us assess next steps and continue placing trust in the platform.

Looking forward to your response and reassurance on improved reliability going forward.

Thank you.