a month ago
Railway had a major outage of all services yesterday. Cheers to the employees who stayed up all night. Railway's product team, however....I don't care if Google or Railway was at fault in this, it's still YOUR problem. And it's your duty to notify customers of outages and the reasons why.
We subscribe to your service status updates in our Slack channel and it's been crickets for weeks. Are you no longer pushing out updates from your status page? Customers should have at least received email alerts as to what was going on, with a link to the status page.
We have made the decision to migrate to AWS. We've discussed this topic 10-15 times in the past year due to flakiness of this platform. It's the unprofessional act of not notifying customers that pushed us over the line.
(I would have loved to be a fly on the wall during this...how does Google just cancel your account?)
5 Replies
a month ago
i support
a month ago
I support
a month ago
who are they trying to kid? The past outage reports, they are telling people it was down for 5 minutes but it was really over 4+ Hours?!
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sparkpressstudios
who are they trying to kid? The past outage reports, they are telling people it was down for 5 minutes but it was really over 4+ Hours?! 
a month ago
Right. 99% uptime is pretty misleading, given that there are service interruptions almost daily
a month ago
I support this.
Since the outage happened, I haven’t received any email notifications. In all the time I’ve been using the platform, this was my first major outage, and I expected better communication. Honestly, I’m disappointed.