Hello Railway Support Team,

I am experiencing an issue with my Railway Hobby plan subscription.

I renewed my Hobby plan and $5.00 was successfully charged to my Mastercard on August 25, 2026. I have received an official Railway payment receipt confirming the transaction.

However, my Railway account has not been upgraded/activated as expected, and I am still seeing the previous plan/status in my dashboard.

Payment details:

Amount paid: $5.00

Date paid: August 25, 2026

Invoice number: VLF2IOPK-0003

Receipt number: 2867-7796

Payment method: Mastercard ending 9340

I also noticed something unusual on the receipt. Although the payment was made on August 25, 2026, the Hobby plan line on the receipt shows a billing period of May 25 – June 25, 2026.

Could you please investigate this payment and confirm why my Hobby subscription has not been activated/upgraded and why the billing period shown on the receipt appears to be from an earlier period?

I have attached the Railway payment receipt as proof of payment.

Please activate the Hobby plan on my account or advise me on what needs to be done to resolve this issue.

Thank you.