Hi Railway team,

My trial has expired and I'm trying to subscribe to a paid plan to reactivate my service, but I keep getting "Error creating usage subscription".

The card was accepted and shows as saved on my account, but the actual subscription never activates — the CLI still returns "Your trial has expired. Please select a plan to continue using Railway." after saving the card and retrying.

Account/project details:

Account email: ndrimanasse437@gmail.com

Project: ideal-learning (Project ID: 79624542-6f22-430e-bef5-137636465568)

Environment: production (c8e8b960-58a0-4c66-bcc7-9165cd863ce6)

Service: ideal-learning (Service ID: b092fb4a-9273-41de-bfd6-062633e51444)

Public URL: https://ideal-learning-production-3c89.up.railway.app

Impact: This is a production service that has been down since the trial expired — my users can't log in or access the platform. This is urgent for my business.

Could you check on your end why the usage subscription creation is failing even though the card was saved successfully? Happy to try a different card or provide more details if needed.

Thanks for your help,

MANASSE N'DRI