25 days ago
Hi Railway Support,
I recently started a new project on my account and my trial credits were depleted within just 3 days
I also noticed that Railway had an active incident during this time: "Builds are slow to progress" — which likely caused builds to hang and consume credits without any actual deployments succeeding.
I believe my credits were unfairly consumed due to this incident on your side, not due to my actual usage. I would kindly ask you to restore my remaining ~26 days / $X of trial credits, or at least compensate for the credits lost during the incident period.
Thank you for your time and support!
10 Replies
25 days ago
Hello, this also happened to me. I still have ~18 days or ~$2.80 of credits left on my free trial account. But after the incident earlier, my trial was suddenly maxed up. Also, my credit actually cameback around 2 hours ago. But it suddenly gets maxed out once again just right now. I hope that my credit can still be restored. Thank you!
25 days ago
Same case here I’ve potentially lost sales because of this error, they should give us a compensation
25 days ago
I've just created my Railway account (literally 1 hour ago), tried to deploy my first project and got my trial maxed out, wtf is going on 😂
25 days ago
Same here! I even paid $1 to activate my project, but it's still not active, and I was right in the middle of working on it. I hope you solve this immediately, otherwise I'll switch to another provider.
25 days ago
Got this issue too, frustrating! Get some humans here. This is forreal.
25 days ago
I also have the same issue. Just created account 5 days and had over 4.5$, now all maxed out. What is happening?
25 days ago
My 5$ credits got deducted in less than 24 hours, I didn't even deploy the service/app. Was just configuring
25 days ago
Same here it seems that there is an issue with their system. I believe that they should reply to these messages
25 days ago
Same here. Site's down and it's causing issues. I instinctively just thought my days/credit ran out so I almost upgraded. Good thing I checked here first.
25 days ago
Me pasó lo mismo, y peor aún como no me enteré pague la versión hobby y resulta que está igual!!

