Hi Support Team,

I am writing to inquire about my account status. My services have been suspended/blocked, but according to my dashboard panel, I still have a Credits Remaining balance of $0.92.

I noticed that Days Remaining shows 0 days, and the system message states the trial expires when either condition is met. However, I wanted to clarify if there is any way to utilize the remaining credit balance before the account forces an upgrade, or if the system automatically cuts off access the exact moment the day counter hits zero regardless of funds.

I have attached Screenshot 2026-07-05 203404.png showing my current trial status dropdown for reference.

Could you please clarify this policy and let me know the best way to resume my services?

Thank you,