3 months ago
Hi Support Team,
I am writing to inquire about my account status. My services have been suspended/blocked, but according to my dashboard panel, I still have a Credits Remaining balance of $0.92.
I noticed that Days Remaining shows 0 days, and the system message states the trial expires when either condition is met. However, I wanted to clarify if there is any way to utilize the remaining credit balance before the account forces an upgrade, or if the system automatically cuts off access the exact moment the day counter hits zero regardless of funds.
I have attached Screenshot 2026-07-05 203404.png showing my current trial status dropdown for reference.
Could you please clarify this policy and let me know the best way to resume my services?
Thank you,
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7 Replies
2 months ago
Service Offline / App Down still and no one from support even replied
2 months ago
Remaining credits from Trial are expired and can't be used, but You can downgrade to Free Plan and you'll get $1 free credit every month
You will see the downgrade button on the bottom of Workspace Plans page
2 months ago
I already downgraded to per month and the service showing offline , today is 31st and tomorrow is the first day, is that automatically be online again?
Attachments
2 months ago
If i deploy then all my data gone which was already used by people to test the application, and manually i have to upload json file when a new deployment i have made for any changes in application. I am not sure about this workflow how it will work . Thank you for your guidance and support and prompt response
mfaisalliaqat
If i deploy then all my data gone which was already used by people to test the application, and manually i have to upload json file when a new deployment i have made for any changes in application. I am not sure about this workflow how it will work . Thank you for your guidance and support and prompt response
2 months ago
Which data you're referring to? If you mean data on your MySQL service then it won't disappear because it is saved on the mounted volume, You just need to redeploy the Mozang-Community service to turn it on
2 months ago
I will wait for tomorrow to see whether the services automatically become online or not then will share my feedback accordingly. Thanks
