ubject: Custom domain SSL certificate stuck — need manual re-trigger of cert verifier
gmepfrance-ai
PROOP

20 days ago

ubject: Custom domain SSL certificate stuck — need manual re-trigger of cert verifier

Hi Railway team,

I'm trying to migrate a custom domain (www.gmep-france.eu) from one service to another within my account, and the SSL certificate issuance is getting stuck on the destination service despite DNS being fully correct and propagated.

Details:

  • Project ID (destination service "gmep-france-site"): dc75a6fe-e008-4ad4-88c6-941b8aba7756
  • Service ID (gmep-france-site): e05ce9d7-2074-43f4-86c6-9c49df98f538
  • Environment ID: fb9f5a35-8d3f-4927-9705-faf7cd55b4ac
  • Custom domain: www.gmep-france.eu
  • CNAME target Railway assigned for this attempt: 5kr7gnek.up.railway.app
  • TXT verification record _railway-verify.www.gmep-france.eu was added correctly (confirmed via multiple resolvers: Google 8.8.8.8, Cloudflare 1.1.1.1, and our registrar OVH's own resolvers)
  • The domain was stuck on "Waiting for DNS update" / certificate issuance for 30-40+ minutes despite DNS being fully correct and propagated, confirmed via multiple independent DNS resolvers.
  • We have gone through 2 add/remove cycles on this domain (once moving it to gmep-france-site, then rolling back to our other service "eqrs-saas", project "observant-wonder" ID 30ba55f2-f8a5-40a9-aef0-0a71d94c7d74, service ID e2b81f29-79f4-4083-8f71-404145648313) because of this stuck certificate issue causing production downtime for our business site.
  • Currently the domain www.gmep-france.eu is pointed back at eqrs-saas (working fine, valid cert) as a safe rollback, but we still need to complete the migration to gmep-france-site once the certificate issuance is unstuck.
  • Could someone from your infrastructure team please check the certificate issuance logs for our account and manually re-trigger/kick the domain verifier for www.gmep-france.eu on the gmep-france-site service, or let us know if we've hit a Let's Encrypt duplicate-certificate rate limit from the repeated add/remove cycles?

Thank you for your help.

1 Replies

18 days ago

Hey, sorry we missed this!

This isn't the correct channel for support. If you still need help would you mind opening through the proper channels? (+ Get Help -> Technical Help)


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