2 months ago
I added a passkey using Microsoft Password Manager a few days ago, and it still appears in my Passkeys list. However, when I try to sign in, I can’t seem to access or use this passkey.
It was created on Microsoft Edge on Windows and shows as recently used. Has anyone experienced this before? Is there a specific setting in Edge or Windows that I need to enable for Microsoft Password Manager passkeys to work?
Can your team reset it?
5 Replies
2 months ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • about 2 months ago
2 months ago
not working
17 days ago
Since it shows as created and last used on Edge on Windows, this isn't a sync or wrong-browser issue — your second screenshot is the giveaway. "Passkey verification was canceled or timed out" means the WebAuthn ceremony never completed: the page asked for the credential, but Edge never returned one.
Worth checking before asking for a reset:
The passkey lives in Microsoft Password Manager (cloud), not Windows Hello. Edge must be signed into the same Microsoft account for it to be offered, and sync can silently fail — confirm it actually appears at passwords.microsoft.com and in edge://settings/passwords, not just in Railway's Passkeys list.
Timed out ≠ denied. If the Windows prompt opens behind another window or takes too long to respond, you get exactly this error. Try again with nothing else running and respond to the prompt straight away.
Extensions can hijack WebAuthn. Password manager extensions are the usual suspects — test in an InPrivate window with extensions off.
If none of that moves it, then yes, it's one for Railway support — they can remove the passkey via a verified ticket. Just make sure you've got a working password/Google/GitHub login first so you're not locked out while it's cleared, and re-register a fresh passkey once it's done.
I realise you were trying to do that in this post but this is a community bounty post so it’s just other customers here answering. You need railway staff here. Since you're on Pro you can open a Private Thread at station.railway.com/support (only you and Railway staff can see it) and they can clear the passkey after verifying your identity.