I have deployed my backend application on Railway, but the provided URL is only accessible on some networks
sourabhkanase
TRIALOP

a year ago

Issue Description:

I have deployed my backend application on Railway, but the provided URL is only accessible on some networks, while others encounter DNS resolution issues. It seems that certain ISPs or mobile networks cannot resolve the Railway domain correctly, causing intermittent accessibility problems.

Expected Behavior:
The Railway-provided URL should be universally accessible across all networks without DNS-related issues.

Steps Taken:

  1. Verified the backend is running correctly and accessible on some networks.

  2. Tested using different devices and networks, confirming the issue is specific to certain ISPs.

  3. Suspected DNS-related problems but cannot resolve them on my end.

Request:
Please investigate the DNS configuration for the provided URL and ensure it is correctly propagated and universally resolvable. If there are regional or ISP-specific restrictions, guidance on mitigation would be appreciated.

Solved

1 Replies

brody
EMPLOYEE

a year ago

Hello,

Happy to report there are no issues on our side, the issues would be with your ISPs network, they have likely put you behind some restrictive DNS filter that happens to block our domain, unfortunately we have no control over this so there's nothing we can do besides recommend you use Google or Cloudflare's public DNS resolvers instead of the defaults from your ISP.

Best,
Brody

Loading...