4 days ago
Even after the general outage yesterday which was fixed, my projects are still with limited access
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11 Replies
4 days ago
It's been fixed intermittently but just came back now unfortunately. Team is working on a fix right now, sorry for the inconvenience!
dev
It's been fixed intermittently but just came back now unfortunately. Team is working on a fix right now, sorry for the inconvenience!
4 days ago
Can you please explain what is going on? I am a new customer. I've spent the whole day migrating my app over and out of the last 24 hours, the platform has been down for at least 5. I am considering becoming a Pro customer but this is very concerning. I would appreciate: transparent information about what is actually causing the failure, what your team is doing to fix it, micro updates as things develop, and realistic estimates on how long each outage is expected to take.
4 days ago
The team isn't able to share what's going on at the moment but a post mortem will be shared after the incident has been fully resolved. Sorry that you've had to go through this right after migrating
dev
The team isn't able to share what's going on at the moment but a post mortem will be shared after the incident has been fully resolved. Sorry that you've had to go through this right after migrating
4 days ago
I've seen your post mortems. They are vague and uninformative. I'm a potential customer considering Pro and even Enterprise, and am asking for 4 very straightforward pieces of information: transparent information about what is actually causing the failure, what your team is doing to fix it, micro updates as things develop, and realistic estimates on how long each outage is expected to take.
skinnythehendrixx
I've seen your post mortems. They are vague and uninformative. I'm a potential customer considering Pro and even Enterprise, and am asking for 4 very straightforward pieces of information: transparent information about what is actually causing the failure, what your team is doing to fix it, micro updates as things develop, and realistic estimates on how long each outage is expected to take.
4 days ago
totally agree, I recently moved a few projects to Railway but I'm now seriously considering moving away for another provider
these outages are really too frequent IMO
vincenzor
totally agree, I recently moved a few projects to Railway but I'm now seriously considering moving away for another provider these outages are really too frequent IMO
4 days ago
A little transparecy goes a long way!!
dev
The team isn't able to share what's going on at the moment but a post mortem will be shared after the incident has been fully resolved. Sorry that you've had to go through this right after migrating
4 days ago
Now I'm getting Error authenticating with GitHub
Problem completing OAuth login
Did my account get closed or is this another layer of error?
skinnythehendrixx
Now I'm getting Error authenticating with GitHub Problem completing OAuth login Did my account get closed or is this another layer of error?
4 days ago
Don't worry your account is safe, this is part of the incident and should be resolved once the team has fixed the problem. Sorry about that
4 days ago
Same here, even though the HOBBY plan but need to continue building urgent fix but blocked. How long will it take, longer than 1-2-3 days? It interrupts the business operations in a negative way - already like 2-3rd time this year... not really solid. Any hope?
borrkoli2
Same here, even though the HOBBY plan but need to continue building urgent fix but blocked. How long will it take, longer than 1-2-3 days? It interrupts the business operations in a negative way - already like 2-3rd time this year... not really solid. Any hope?
4 days ago
This is costing real time and money and we're getting vague, dismissive communication. Not cool!