This post is part of Railway's 2024 product roadmap kickoff, the Railway team spends the first week every three months sharing our thought process and concepts of what we plan to build.

Project cheerleader: Ray Chen

Railway out of the box aims to be as reliable as possible- but when users need more of our attention or need us to carry a pager, there's Railway's Business Class. To summarize, Business Class entitles companies to:

• Page the team to help with an outage (within reason)

• Have the Railway team in your Slack/Discord channel

• Get solution and planning hours to help with migrations + expansion

At the moment, signing up for Business Class takes a lot of time, you have to talk to Angelo (who is annoying) and involves a whole back and forth. We are thinking about revamping this system entirely where companies on Pro will get Business Class as a trial or link it to certain spend criteria.

While doing so: we plan to make the support experience even more refined with a better way to track requests made on Forums and Support.

Thoughts? Does this line up with any experiences you faced?