Hi Railway Support,

I’m writing to request help closing our account completely after we’ve shut down our product.

Could you please confirm the correct steps (or complete these on your side if self-serve is not available) for the following:

1. Cancel any active subscriptions / paid plans on our Railway account(s)
2. Remove all saved credit cards and payment methods so no future charges can occur
3. Permanently delete the Railway account(s) and associated projects/resources

Account details:

• Account / workspace email: charles.zhang.2040@gmail.com

We have already stopped (or are stopping) our services and no longer need Railway. Before deletion, please confirm:

1. Whether any final invoice will still be issued
2. That after deletion, no automatic renewals or card charges will remain
3. Any data retention / recovery window we should be aware of

If account deletion must be initiated by us in the dashboard, please send the exact path/steps. If it requires Support action, please proceed and reply once completed.

Thank you for your help.

Best regards,

Charles