I deleted my Railway account after the October 21, 2026 security incident. I had already stopped using the service,

and the incident reinforced my decision to leave. (I am not claiming my data was compromised.)

Railway Docs explicitly states that deleted accounts are removed from all email lists:

https://docs.railway.com/access/accounts

Yet I continued receiving marketing and product-update emails after deleting my account.

I contacted Railway's support team to request removal from all mailing lists and confirmation of my personal data deletion.

However, they repeatedly stated that they could not help, without offering any meaningful solution or directing me to the appropriate team.

Their responses arrived within as little as two minutes and were so generic and repetitive that I seriously questioned whether a human had actually reviewed my requests or whether I was simply receiving automated chatbot responses.

On October 25, I forwarded the correspondence to [email protected]. As of November 10, I have received no acknowledgment or response.

Meanwhile, on November 7, Railway sent me another routine Changelog newsletter from [email protected].

In the end, I had to RECREATE my deleted account using the same email address just to disable all available notifications.

I am temporarily keeping the new account active to see whether the emails actually stop.

Why should someone have to register again just to unsubscribe from a service they already left?

Railway, please explain why emails continued after deletion, why support offered no solution, and why the privacy team has ignored my request.

I also expect confirmation that my original account data was properly deleted, except for legally required retention, and that my address has been removed from all marketing lists.

This experience has further undermined my trust in Railway. I expect a meaningful response, not another generic refusal to help.