Support without login needed
Anonymous
PROOP

24 days ago

Railway should have a method to contact support without needing to login.

I am on a Pro plan. I login to my account with an email address.

Today the Railway account login functionality was not working. It would send the code to my email, I would retrieve and enter it, and it the login would fail.

I tried to contact support, but the only support available is through station.railway.com which, requires a login.

Currently, the account login functionality seems to have returned (thus, I am able to submit this message). I can only assume this problem is related to today's Degraded Dashboard Performance issue (https://status.railway.com/incident/QHUNBGIO) as it was posted shortly after the login problems.

Please consider having a method to contact support without logging in. Otherwise I will have to find another provider. This is crazy.

Under Review

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