zorehotel.com: TLS certificate issuance fails with internal error despite correct DNS
hmxx7d
HOBBYOP

8 hours ago

Please investigate a custom-domain certificate issuance failure for zorehotel.com.

Railway displays "Failed to issue TLS certificate" and "An internal error occurred. Please retry or contact support." Clicking Try Again did not resolve the error. HTTPS fails with a certificate hostname mismatch: the server presents a certificate for *.up.railway.app and up.railway.app instead of zorehotel.com.

DNS at Hostinger: root ALIAS points to ascu6aaf.up.railway.app; both resolve to 153.52.255.16. The TXT record at _railway-verify.zorehotel.com exactly matches Railway's required value. These results were confirmed using 1.1.1.1, 8.8.8.8, and the authoritative nameservers aster.dns-parking.com and helios.dns-parking.com. No root AAAA or CAA records were returned. The application remains healthy over its Railway-generated HTTPS domain.

Please inspect the certificate issuance failure, requeue or repair it if appropriate, and provide an actionable validation error rather than only an internal error message.

This is posted as public feedback to avoid linking project/service identifiers publicly. The private technical support option is unavailable in our account. Please advise a private channel if identifiers are needed. No credentials, payment information, or customer data are included.

Under Review

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