6 days ago
Hello Railway Support Team,
I am writing to report a persistent platform-level networking issue with my healing-studio deployments and to request a refund or credit compensation for the resources wasted due to this error.
According to the automated diagnosis on my dashboard, my application starts correctly and binds to 0.0.0.0:8080, but your proxy fails to reach the container. The diagnosis explicitly states: "Contact Railway support, as this appears to be a platform-level networking issue."
Because of this platform-side proxy failure, I have had over 20 consecutive failed deployments, which has unnecessarily consumed my account resources and proxy fees.
Could you please help resolve the networking issue on this node and credit back the charges incurred from these failed healthcheck timeouts? I have attached a screenshot of the automated diagnosis for your reference.
Thank you.
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6 days ago
Apologies, we only correspond in English. Please open a new thread in English.
Status changed to Closed Railway • 6 days ago