не могу перейти на другой план
toorbo1
FREEOP

3 months ago

не могу перейти на другой бесплатный план . Раньше пользовался планом за 20 долларов а после, когда он закончился не могу перейти на другой план , пишет: подписка у пользователя уже есть.

Solved

4 Replies

chandrika
EMPLOYEE

3 months ago

Hi there,

Apologies but we can only do support in English. Could you please re-submit this in English?

Best,

The Railway Team

Status changed to Awaiting User Response Railway • 3 months ago

toorbo1
FREEOP

3 months ago

I can't switch to another free plan. I used to have a $20 plan, but when it expired, I couldn't switch to another plan. It says: "User already has a subscription."

Status changed to Awaiting Railway Response Railway • 3 months ago

Status changed to Solved toorbo1 • 3 months ago

echohack
EMPLOYEE

3 months ago

Hey there!

Taking a look, it looks like your last payment failed due to an invalid card number on December 7th. That's why you're having issues.

I went ahead and voided that invoice out (so you don't owe us anything) and canceled your subscription. So now you should be able to use the free plan.

Thanks for riding the Railway with us! o7

Status changed to Awaiting User Response Railway • 3 months ago

toorbo1
FREEOP

3 months ago

Thank you!

Status changed to Awaiting Railway Response Railway • 3 months ago

Status changed to Solved echohack • 3 months ago

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