a month ago
Subject: Postgres data loss after plan lapse - need to know if PITR was active
Project ID: a820c7bd-a4a7-4523-a79b-a27235e6385e
Postgres service ID: 0bff765e-c5df-4480-91d0-82ed1068b960
Our database was fully reinitialized on July 14, 2026 when our plan lapsed and we upgraded. We lost 10+ brand submissions from the brands, submissions, and products tables. Can you check if PITR or volume backups were active on this service before July 14 and restore from before that date?
1 Replies
a month ago
Your Postgres service had no volume attached, so its data lived on the container's ephemeral storage and was lost when the service was redeployed. PITR, WAL recovery, and automatic snapshots aren't available unless you configure volume backups or PITR yourself, and none were set up on this service. Going forward, attach a volume to your Postgres service and enable volume backups so you can self-restore if this happens again.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 28 days ago