Hi Railway team, Our organisation experienced a very strange case. This morning, we noticed that wiki.arkadia.hn, arkadia.hn (arkadia langdingpage), and level3.hn (level3 landingpage) all suddenly became unreachable. When I logged into Railway, I received a warning (or error) stating: """ Hosting or distributing any of the following items will ban your account permanently: - Mirrors / Userbots - Crypto Miners - DMCA Protected Content - Torrent Aggregators - VNC / Virtual Desktops - Anything Illegal """ I accepted it. Then I checked the logs. As I found out, all requests were returning 502 errors. It seems like this has been happening since last midnight. Additionally, two containers had crashed (but then, I have removed them because I don't need them yet). Fortunately, I just needed to redeploy and everything worked again. But now I'm unsure about what actually happened. May I ask — was there any issue on Railway's side during this time frame? Or did a service in our organisation trigger some kind of ban? Thank you for your help.

3 websites were down and 2 services crashed

tomtris

PROOP

a month ago

Hi Railway team,

Our organisation experienced a very strange case. This morning, we noticed that wiki.arkadia.hn, arkadia.hn (arkadia langdingpage), and level3.hn (level3 landingpage) all suddenly became unreachable.

When I logged into Railway, I received a warning (or error) stating:

"""

Hosting or distributing any of the following items will ban your account permanently:

Mirrors / Userbots
Crypto Miners
DMCA Protected Content
Torrent Aggregators
VNC / Virtual Desktops
Anything Illegal

"""

I accepted it. Then I checked the logs. As I found out, all requests were returning 502 errors. It seems like this has been happening since last midnight. Additionally, two containers had crashed (but then, I have removed them because I don't need them yet).

Fortunately, I just needed to redeploy and everything worked again. But now I'm unsure about what actually happened.

May I ask — was there any issue on Railway's side during this time frame? Or did a service in our organisation trigger some kind of ban?

Thank you for your help.

Solved

2 Replies

Railway

BOT

a month ago

We experienced a major service disruption on May 20 between 02:25 UTC and 07:57 UTC that affected traffic, DNS, and deployments across all regions. Your downtime and 502 errors fall squarely within that window. Your account was not flagged or banned - the prompt you saw is a standard Terms of Service acknowledgment that appears periodically for all users and is unrelated to the outage. A full post-mortem is available at https://blog.railway.com/p/incident-report-may-19-2026-gcp-account-outage.

Status changed to Awaiting User Response Railway • about 1 month ago

Status changed to Solved Railway • about 1 month ago

Railway

We experienced a [major service disruption](https://status.railway.com/incident/I23M92U0) on May 20 between 02:25 UTC and 07:57 UTC that affected traffic, DNS, and deployments across all regions. Your downtime and 502 errors fall squarely within that window. Your account was not flagged or banned - the prompt you saw is a standard Terms of Service acknowledgment that appears periodically for all users and is unrelated to the outage. A full post-mortem is available at https://blog.railway.com/p/incident-report-may-19-2026-gcp-account-outage.

tomtris

PROOP

a month ago

thanks.

Status changed to Awaiting Railway Response Railway • about 1 month ago

Status changed to Solved Railway • about 1 month ago

Welcome!