502 Bad Gateway

a month ago

Our backend infra deployed on Railway is return 502 bad gateway status code.


server: railway-hikari

vary: accept-encoding

x-hikari-trace: sin1.tr00

x-railway-edge: sin1

x-railway-fallback: true

x-railway-request-id: UholeCCnT4CwvR9ZVOLIQQ

We have not modified the source of the application for it to start returning 502 status code.

Solved

10 Replies

Railway
BOT

a month ago

This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.

Status changed to Open Railway about 1 month ago


Make sure the port your application is listening to is the same port your URL is mapped to.


0x5b62656e5d

Make sure the port your application is listening to is the same port your URL is mapped to.

a month ago

We have not modified the source of the application or the Railway deployment configuration.


a month ago

I just received an email from Railway.

A server running your service has experienced a hardware failure. We are actively working to restore it. No action is needed on your part — your service will automatically resume once the issue is resolved.

The root cause was the hardware failure.


Does a redeploy help?


0x5b62656e5d

Does a redeploy help?

a month ago

Already tried that, it did not helped.


mittalyashu

I just received an email from Railway. > A server running your service has experienced a hardware failure. We are actively working to restore it. No action is needed on your part — your service will automatically resume once the issue is resolved. The root cause was the hardware failure.

a month ago

If there is a hardware failure why is it not reflecting the Railway status page? 🤔

https://status.railway.com/


a month ago

That's an outage only specific to the server that host your app, not global outage


mittalyashu

I just received an email from Railway. > A server running your service has experienced a hardware failure. We are actively working to restore it. No action is needed on your part — your service will automatically resume once the issue is resolved. The root cause was the hardware failure.

ewallz
HOBBY

a month ago

hi, does your issue resolve? I received the same hardware failure email since last 1 hr, mentioned to resolve within 10mins. Affecting my database container. Now my system 503 unable to connect to db. Still not resolve even after redeploy.


Status changed to Awaiting User Response Railway about 1 month ago


Status changed to Solved 0x5b62656e5d about 1 month ago


mittalyashu

If there is a hardware failure why is it not reflecting the Railway status page? 🤔 https://status.railway.com/

It's isolated to that specific server hosting that specific instance. Statuses are only created if it's widespread across the platform/product.


Status changed to Awaiting Railway Response Railway about 1 month ago


0x5b62656e5d

It's isolated to that specific server hosting that specific instance. Statuses are only created if it's widespread across the platform/product.

a month ago

Whenever an application or server starts returning errors, the first thing most of us do is check the application logs. If nothing obvious shows up there, we expand our investigation to the third-party services the application depends on. In many cases, those services provide a status page where we can quickly confirm whether they're experiencing an incident.

In Railway's case, however, the status page doesn't appear to report server-specific hardware failures. More importantly, Railway also didn't display any hardware failure alert or banner in the dashboard itself. We only received an email notification about 16 minutes later.

So my main point is: Railway should display hardware failure incidents directly in the dashboard, rather than relying solely on delayed email notifications.


Status changed to Solved mittalyashu about 1 month ago


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