502 bad gateway error, instance is sleeping and not receiving any request
poui
PROOP

4 months ago

Same issue I had 01/02/2026

It's a prod instance with paid client, I really feel like this is inacceptable especially when I have to manually rebuild / redeploy the instance each time to fix it and there isn't ANY actual response from you guys except if it's working now

Solved

20 Replies

poui
PROOP

4 months ago

Request ID : G946lcEJQK6yluZem3z_FQ


poui
PROOP

4 months ago

NONE of the http request appears in the service dashboard during "bug"


Seeing that it’s in a “sleeping” state, have you tried disabling serverless in service settings?


poui
PROOP

4 months ago

The features helps me saves a lot of ressources, I can do that but it doesn't fix the bug that it doesn't receive ANY request for an extended amount of time


poui
PROOP

4 months ago

and the moment I redeploy another instance, all the request that it should have received appears in the HTTP log


And I assume hitting any of the endpoints doesn’t wake it up right?


poui
PROOP

4 months ago

yep


poui
PROOP

4 months ago

Unless i manually redeploy it and it works fine for some days until it doesn't


poui
PROOP

4 months ago

The instance has been "down" for 4 hours today


poui
PROOP

4 months ago

With 502 bad gateaway errors


poui
PROOP

4 months ago

It stopped** getting requests starting 8:42 GMT+1 until 12:42 GMT+1 when I redeployed another instance


snowllyy
PRO

4 months ago

its not working again


poui
PROOP

4 months ago

I removed the serverless option, unless there is an explaination for the origin of the issue, I will start looking for a different service.


4 months ago

> Slept services still consume a slot on our infrastructure, enabling Serverless de-prioritizes your workload and in remote cases, may require a rebuild to re-live the service.


poui
PROOP

4 months ago

I don't see how this is relevant to the discussion


4 months ago

You will sometimes need to redeploy a sleeping service.


poui
PROOP

4 months ago

Manually redeploy it ?


4 months ago

Correct.


4 months ago

Serverless is not meant for anything production related.


poui
PROOP

4 months ago

It isn't written anywhere that Serverless isn't meant for anything production related but ok, it's noted.


Status changed to Solved brody 4 months ago


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