a month ago
I tried to recreate the bucket, change default account region. I get "Access denied. Please check bucket credentials and permissions." on dashboard, and in my app with presigned URLs. I'm using path = false.
Another strange thing is that i can't select the service bellow, its not showing.
8 Replies
a month ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • about 1 month ago
a month ago
Hey saullo,
Two most likely causes since you recreated the bucket:
- Stale credentials. The old ACCESS_KEY_ID/SECRET_ACCESS_KEY are dead. Go to the bucket's Credentials tab, copy the new ones, and update your service variables. Then redeploy.
- Region mismatch. Bucket region is fixed at creation and can't be changed. If your client's REGION doesn't match the bucket's actual region, you'll get access denied. Re-copy REGION from the Credentials tab.
On path = false: that's correct for Railway - virtual-hosted style is what they use, so keep it.
On the service not showing: if you recreated the bucket, any Variable References pointing to the old bucket are broken. Re-link the new bucket credentials to your service and redeploy.
a month ago
When i said that i changed the region, was before i created a new bucket for the second time. Credentials are OK, i tried to change credentials 2x, even the railway dashboard is not showing the files. When i said the service not showing is to create this ticket, is not listed in the service list.
Attachments
a month ago
Hey saullo,
Got it. this is beyond anything you can fix on your end. The dashboard showing "Access denied" on its own bucket viewer (while showing "empty" in the sidebar) means the bucket provisioned incorrectly on Railway's backend. Your credentials aren't the issue - the dashboard uses its own internal access to list files.
Please share your Project ID and ask Railway staff to inspect the bucket's backend provisioning state. The bucket likely needs to be re-provisioned or repaired on their end.
a month ago
The project ID is 1473d0bf-d897-4903-974a-f86a822f2cd2
a month ago
I have the same issue. Also if I create new buckets.The bucket location is AMS - c441a93c-dcc7-435a-b1b5-44f3a69d9d8b
a month ago
Just started working again, no actions made on my side
16 days ago
PLEASE HELP SAME ISSUE ON MEGA PLATFORM, WE ARE DOWN SOMEONE HJELP!! CANT EVEN VIEW MY BUCKET SYS ACCES DENIED JUST LIKE THE OTHER GUY IN THREAD, PLEASE HELP. ITS BOTH MY BUCKETS IN MY PROJECT https://railway.com/project/1934f6b7-c08e-4c8c-9174-fabe4a005375? PLEASE ASSIST. THIS HAPPEND AFTER I TRIED TO JUST UPGRADE THE ACCOUNT TO PRO, AND THEN PAYMENT FDAILED AND SHUTDOWN 11 OF MY WEBSITES 11!! PLEASE HELP
16 days ago
HI CAN SOMEONE ASSIST