4 months ago
Dear Railway Support Team / n8n Administrator,
I am writing to report a critical access issue with my n8n instance hosted on Railway, specifically for the project named "Capable-Compassion".
When attempting to log in, I am consistently redirected to the sign-in page at https://primary-production-aaf6.up.railway.app/signin?redirect=%252F. Despite entering my correct email and password, the system does not accept my credentials and displays a message indicating that I should contact the administrator.
This issue is preventing me from accessing and utilizing the "Compaixão Capaz" project, which is essential for my work.
Could you please investigate this matter urgently? I require assistance to regain access to my n8n instance. Please advise on the necessary steps I need to take or if there's an administrator who can reset my access or provide further guidance.
Thank you for your prompt attention to this matter.
Sincerely,
Edgard Alves
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4 Replies
4 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
4 months ago
The issue persists, and I urgently need your assistance to resolve it.
4 months ago
This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.
Status changed to Open brody • 4 months ago
4 months ago
Guys, I have the same problem: I can’t log into the n8n account with the password. Does anyone know how to fix it?
4 months ago
Hey there, just tried on my instance and couldn't replicate the issue. The reason you're getting the message about contacting an administrator is because you hadn't setup any SMTP mail variables, so it isn't able to send emails for password recovery. It looks like in the screenshot you sent, the description of the alert was cut off, did it mention "Wrong username or password"?
Your two best options are either running n8n user-management:reset in ssh terminal of your primary service using the Railway CLI (https://docs.railway.com/guides/cli), which will wipe all of your other user accounts but will not affect your workflows (according to an n8n team member on their forum) or setting up mail variables temporarily to try resetting your password by adding the required variables listed in the n8n user management environment variable documentation (https://docs.n8n.io/hosting/configuration/environment-variables/user-management-smtp-2fa/) with either your own SMTP credentials or a quick setup of a service like https://mailgun.com, https://sendgrid.com, or https://brevo.com, that gives you SMTP credentials you can plug in and use to get that recovery link.