a month ago
hello Railway Team,
I accidentally deleted my entire Railway account approximately 1–2 hours ago. I had a critical production database running on it and desperately need to see if the data volume can be recovered before the soft-delete grace period expires.
Deleted Account Email: lccesnauskas@gmail.com
Time of Deletion: 9:05PM BST
Database Type: Persistent Volume
IMPORTANT NOTE: I have just re-created a brand-ne empty account using this exact same email address so that I could log in and access support. Please look for the deleted backend volumes associated with this email from earlier today not the one that i deleted 10 mins ago (ish)
could an engineer please check the server logs to see if my deleted project volumes can be restored, or if a data dump can be exported?
thank you so much for your urgent help
lukas
1 Replies
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We don't offer data restoration for user-initiated actions like this. Going forward, enable volume backups on your service so you can self-restore if it happens again.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago