Accidental Data Deletion (Truncate) - Need Assistance
palmer-77
HOBBYOP

a month ago

Hi Railway Support Team,

I am writing to request urgent assistance regarding an accidental data deletion. I mistakenly performed a "Truncate/Delete" operation on a table in my database, and I do not have a manual backup available in my dashboard.

Here are the details:

  • Project ID: ee6e190a-a2c9-416f-b47c-587180afc029

  • Service Name: PostgreSQL

  • Table Name:customers

  • Time of Incident: [ระบุเวลาที่กดผิด เช่น 15 minutes ago หรือ 15:45 GMT+7]

I am on the [Hobby/Pro] plan. Is there any possibility that you have an internal snapshot or a disk-level backup from which this table can be restored?

This data is very important to me, and I would greatly appreciate any help you can provide.

Best regards palmer-77

Solved

1 Replies

brody
EMPLOYEE

a month ago

We don't maintain internal backups or snapshots for data recovery - backup schedules must be configured by users before any data loss occurs. Your truncated data cannot be recovered.

Status changed to Awaiting User Response Railway • about 1 month ago

Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago

Loading...