Also critical: my account was previously Pro (paid) and now appears as Free with no cancellation email/notice.

Please urgently verify:

1. whether I’m being mapped to a new/empty account profile,
2. whether my paid workspace/subscription is still active under another account linkage,
3. billing/subscription history and any workspace ownership changes,
4. if this was an accidental account switch/migration issue.

I did not request plan cancellation.

It appears you deleted your workspace, not just the project. Deleting a workspace permanently removes all projects, services, volumes, and cancels the associated subscription. This action is irreversible and we are unable to restore it.

I understand your policy about workspace deletion, but I need this escalated for formal review.

This incident caused immediate production outage and financial impact.

I need a full account-level audit, because the outcome includes not only deleted resources but also subscription impact.

Please escalate this case to a senior support/billing reviewer and provide:

1. Exact deletion event timeline (UTC), actor, and affected resources
2. Confirmation of plan/subscription state transitions (Pro → Free), with timestamps
3. Billing audit for this cycle and whether any charges remain associated with deleted resources
4. Any available exception path (snapshot retention, internal recovery window, metadata recovery, or partial restore options)
5. If restore is truly impossible, provide:

• formal written confirmation of irrecoverability,
• data retention/deletion log reference,
• billing remediation options (credit/pro-rata where applicable)

I acknowledge I performed the delete action, but I am requesting an escalation due to the scale of impact and account/billing consequences.

This is business-critical.

Please treat as priority and assign a senior reviewer.

Thank you.

I understand your policy about workspace deletion, but I need this escalated for formal review.

This incident caused immediate production outage and financial impact.

I need a full account-level audit, because the outcome includes not only deleted resources but also subscription impact.

Please escalate this case to a senior support/billing reviewer and provide:

1. Exact deletion event timeline (UTC), actor, and affected resources
2. Confirmation of plan/subscription state transitions (Pro → Free), with timestamps
3. Billing audit for this cycle and whether any charges remain associated with deleted resources
4. Any available exception path (snapshot retention, internal recovery window, metadata recovery, or partial restore options)
5. If restore is truly impossible, provide:

• formal written confirmation of irrecoverability,
• data retention/deletion log reference,
• billing remediation options (credit/pro-rata where applicable)

I acknowledge I performed the delete action, but I am requesting an escalation due to the scale of impact and account/billing consequences.

This is business-critical.

Please treat as priority and assign a senior reviewer.

Thank you.