a month ago
Dear Railway,
We are writing to urgently report that our live environment on Railway was accidentally deleted by one of our engineers. We understand that Railway maintains a 48-hour grace period for restoring deleted environments, and we request that this restoration be initiated immediately.
This incident directly affects our production systems with thousands of active users, and the impact is severe. Data loss is not an acceptable outcome, and we expect full guidance and support from your team to ensure the environment and associated data are fully recovered without delay.
Kindly advise on the exact steps required from our side and confirm the earliest possible timeline for restoration. We need your urgent intervention to bring our services back online.
Can you
Kind regards,
Akilaah Solutions
Technical Support Manager
3 Replies
a month ago
As mentioned previously, we cannot restore deleted environments, the deletion is final.
Status changed to Awaiting User Response Railway • about 1 month ago
brody
As mentioned previously, we cannot restore deleted environments, the deletion is final.
a month ago
Okay based on How We Oops-Proofed Infrastructure Deletion on Railway what is it that you restore within 48 hours? Because I pay over $200 plus subscription, and I am surprised that you cannot restore the data. There is a reason why there is a 48 hour window and this incident happened 24 hours ago, so I am surprised this cannot be rectified. Please do something about this.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Unfortunately, nothing in that blog is about deleting an entire individual environment.
The data is already deleted, we cannot restore the environment, I'm sorry.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Closed brody • about 1 month ago