4 hours ago
Account and Workspace Limited - Request for Review and Unblock
Hi Railway Support Team,
I recently received a notification that my workspace and servers have been limited due to detected unusual activity.
I am writing to assure you that my projects are completely legitimate and comply with your Terms of Service. [python sccript: I am just hosting a personal web application / development portfolio / API service].
If any of my deployments triggered a false positive or exceeded resource limits unexpectedly, I sincerely apologize. Please let me know what caused this flag, and I will make sure to fix or adjust it immediately.
Could you please review my account and lift the restriction so I can manage my services again?
Thank you for your time and help.
1 Replies
4 hours ago
Your workspace's limit comes from a payment verification requirement. To lift it, upgrade the workspace to the Hobby or Pro plan from your plans page. The restriction clears automatically once the upgrade goes through.
Adding a card without upgrading won't lift it. This type of restriction also doesn't go through an appeal or a support review, so upgrading is how you get full access to manage your services again.
Status changed to Awaiting User Response Railway • about 4 hours ago