ACCOUNT BANNED AND I NEED A QUICK REPLY
axel426mao
FREEOP

2 months ago

I have active users, hundreds of people complaining because my system went down, and the appeal support says they only take up to 7 days to respond. I at least need my data to be able to continue with my SaaS.

In my other account: cloakforge@gmail.com

Solved

3 Replies

Railway
BOT

2 months ago

We're not able to grant access to services or data on banned accounts, and we can't expedite the appeal timeline through a separate support thread. The ban appeal you've already submitted on the other account is the correct path, and the team reviewing it will respond within the stated timeframe.


Status changed to Awaiting User Response Railway about 2 months ago


Railway

We're not able to grant access to services or data on banned accounts, and we can't expedite the appeal timeline through a separate support thread. The ban appeal you've already submitted on the other account is the correct path, and the team reviewing it will respond within the stated timeframe.

axel426mao
FREEOP

2 months ago

I need talk anyone, i have multiples users without acess on my saas, and because the ban, i lost my database, i lost all. I NEED HUMAN HELP


Status changed to Awaiting Railway Response Railway about 2 months ago


2 months ago

I understand the timing is painful with users depending on the service, but there is no path here to change the outcome.

We are not able to grant access to the data, database, or any services on a banned account, and we cannot expedite or override the appeal timeline through a separate thread. The appeal you have already submitted is the correct and only route. The team reviewing it will get back to you within the timeframe they gave you.

There is nothing further support can do on this in the meantime, and we are not able to restore or export the data while the account is in this state. Sorry we do not have better news.


Status changed to Awaiting User Response Railway about 2 months ago


Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 2 months ago


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