4 hours ago
I have active users, hundreds of people complaining because my system went down, and the appeal support says they only take up to 7 days to respond. I at least need my data to be able to continue with my SaaS.
In my other account: cloakforge@gmail.com
2 Replies
4 hours ago
We're not able to grant access to services or data on banned accounts, and we can't expedite the appeal timeline through a separate support thread. The ban appeal you've already submitted on the other account is the correct path, and the team reviewing it will respond within the stated timeframe.
Status changed to Awaiting User Response Railway • about 4 hours ago
Railway
We're not able to grant access to services or data on banned accounts, and we can't expedite the appeal timeline through a separate support thread. The ban appeal you've already submitted on the other account is the correct path, and the team reviewing it will respond within the stated timeframe.
4 hours ago
I need talk anyone, i have multiples users without acess on my saas, and because the ban, i lost my database, i lost all. I NEED HUMAN HELP
Status changed to Awaiting Railway Response Railway • about 4 hours ago