Hi Railway Team,

I'm reaching out urgently because my account was banned with the

reason "ToS Violation," and this has taken down critical infrastructure

for my company. All of our important data and internal tools are

hosted on Railway, and our whole team is currently unable to work as

a result. We really need this resolved as soon as possible.

I've already submitted a ban appeal through the in-app form, but I'm

unable to access the Help Station with my primary account to follow

up, so I'm posting here with a different account instead.

Why I believe this was a mistake:

The majority of the services on my account are internal tools built

for our company's own use — none of them are public-facing products.

Any tool that involves paid transactions or billing has NOT been

released to external users yet — they are still in internal

development/testing only, with no real customer transactions

happening on them.

One service name may have included a word that sounds concerning

out of context, but its actual function is unrelated to any harmful

or malicious activity — I'm happy to explain further and provide

evidence privately.

Given the urgency and business impact, I'd really appreciate it if

someone could prioritize reviewing my case. I'm glad to verify my

identity/account and share full details privately (e.g., via email or

DM) rather than posting them publicly here, for security reasons.

Thank you so much for your understanding and quick attention.