2 months ago
Dear Railway Support Team,
I am writing to seek assistance with my account subscription status.
I recently renewed my Hobby plan subscription today, April 28, 2026, and have received the payment receipt (Receipt #[2047-6744]) for $5.00. However, my account dashboard is still indicating that I am on a free trial rather than the active Hobby plan.
My previous subscription expired on April 8, and this latest payment was intended to cover the period from April 8 to May 8, 2026.
Could you please look into this and update my account status to reflect the successful renewal? I have included the billing details below for your reference:
- Receipt Number: 2047-6744
- Invoice Number: 4IR3W0DJ-0003
- Date of Payment: April 28, 2026
- Amount Paid: $5.00
6 Replies
2 months ago
Your workspace subscription is currently in an INACTIVE state. The invoice you referenced (4IR3W0DJ-0003) was actually paid on April 8, not April 28. The most recent attempt on April 28 (invoice 4IR3W0DJ-0005) was voided and the payment was canceled, so no charge went through on that date. To reactivate your Hobby plan, please resubscribe from your workspace billing settings at railway.com/account/billing.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
While you mentioned that the payment for this invoice was canceled and voided on April 28, I have already been debited for this transaction. The funds have not yet been reversed to my account.
Could you please look into this and provide an update on when I can expect the refund to be processed?
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
and besides the payment i made for march ended april 8, so i decided to do a renewal today and i am still on a Free plan after i was debited successfully.
2 months ago
To continue using Railway, you'll need to upgrade to a paid plan through your workspace's plans page.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
When will the April 28 charge reversal reflect? My bank shows a debit.
Status changed to Awaiting Railway Response Railway • 2 months ago
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved collinstb01 • 2 months ago