As Brody said in the other thread, Stripe is the one banning you, there's nothing much Railway can do if you fail Stripe's fraud detection.

And use a translator instead of AI, please. Like DeepL.

yeah i know .. but can you please unban me from yourside once as @Brody just did me few minutes ago

I am working in this server aswell actually the thing is that we are a startup and we have tried every available card but still we stripe is not allowing us to buy plan please provide us a bit guidance

We bought a new server from other acc and want to shift our data to it so we want railway to unban us

Please don't ping conductors, that's another rule #🛂｜readme

ok sorry for that

but can you please solve my problem

You need to wait for a response from a team member

And remember that this is a community server and there's no guaranteed response times from team members, this is primarily for community support.

If you were on pro plan use the linked Slack channel on your account

Yea easy ty

but i can't access slack options in my account

Okay i tried to use slack but this showed i am on a pro plan right now

Have you connected a Slack account before getting banned?

If so, you can just access your slack and see if you can use the support channel there otherwise you will need to wait for a team response

Yea i did

I dont see the support channel over them let me verify

Still no support channel

Anyone from the team please guide me a bit

@anyone!?

I'm not from the support team but are you able to access http://station.railway.com/ by any chance and create a private thread? I don't know if Railway allows banned accounts to do that.

no it wont

Yea but i want to get slack access so i can talk w a team member

That is not how this works. Open a help station thread and it will be made private. You can speak with the team there

If you were banned off the pro plan and no longer have access to your slack channel, that is the direction to go.

From your many conversations with Brody here, the ban is on Stripe's side. Stop card testing and the ban should go away eventually. The team cannot override this until Stripe calms down

Okayyy

So i have to wait and ban with automatically go away this is what you are saying

No, you will have to wait and request an unban later, and refrain from card testing. Use a known good card or risk getting banned again

I am unable to post thread on station.railway because of ban and I am left with only 2 solutions, discord and email. and for email it says it will take 3 business days minimum. Brody unbanned me before I just want to be unbanned once more I have a valid card that I have checked and will use that this time.

Brody can only unban you from Railway, not from Stripe. You will need to wait for Stripe to unban you, then request another Railway unban. Please wait until late tomorrow or Monday.

Stripe is the payment processor. If Brody unbans you now and you attempt to test another card, you will be banned again immediately.

I have made another railway account if you can unban me so that I can transfer my projects there. and how long does it take to get unbanned from stripe. I have a valid card I used it for payment to my other railway account.

Great, please wait for a team member to come by and assist you.

!t

!s

Re-opening this.

@Arslan / @Wasay Chohan can you confirm if you're good to go here?

no you dont need to reopen it now we have shifted to a new account tysm

!s