052888bd-a6c8-4a25-b1d7-68a343b6eea8

this is id of only one project and why this keeps on happening. anyone from the team??
i cannot access the railway.com aswell
i got a mail aswell but it was direct ban mail not a payment fail mail

Weekends are off or anyone is online from customer support?

🚨｜incidents

✋｜help

Hey @Wasay Chohan, this isn't the first time you have been banned from Railway for the same reason. Also, please be aware of rule 6 of our #🛂｜readme:

Under no circumstances we do not discuss bans or verify appeals on this server. Please use the in product form.

yea this time it is different i have not used muliple cards

only one account is linked

And my account still got banned i should have received a payment failed mail instead i am getting direct ban mail this is wrong isnt it and i totally respect your rules

Right now the same things is happening no customer support no one is responding thats not cool i’ve customers please respond to me

Keep in mind that the Discord is primarily for community support. The 24h SLO for pro users is only for the central station. I'll make an exception and raise this thread since you can't access the central station and make a private thread.

!t

I am using the pro plan sor

Sir

I have the admin access of the team

I cant access the other mail of mine btw ty

Anyone from the team please respond

Anyone ???

I just want you to temporary unban me so i could extract my data i think atleast this much you can do

I've unbanned you.

Please note that we do not offer urgent support or support on the weekends for Pro users, that would be something only available for enterprise users.

Okay so here’s the thing rn i want go extract my data from db’s like not from all just from 2-3 dbs
If i would do it myself then i had to deploy db again and for that it would ask for card and then my account would get banned again

So is there a way that you can send me the db backup as it is already been made i can give you details of db can you please help me in this issue

I'm sorry but that is not a request we can accommodate, exporting backups is not a service we offer.

Okay so can you make me a stripe invoice of 20$ we’ll pay it hows that
We have a stripe account of ours aswell

So we can deploy our db again and export tha data

Because if i make another attempt and add card details i’ll get banned

I dont want that i hope you understand

We cannot offer custom invoicing on the Pro plan at this time unfortunately.

Okay brody i think i have to get a new plan and transfer the data