Account issue
dks2002
FREEOP

10 months ago

I have account with railway connected to github but i have lost my 2 factor authentication logins and i am now log out, any help?

Solved

33 Replies

dks2002
FREEOP

10 months ago

N/A


dev
MODERATOR

10 months ago

The team might be able to help you recover your account (but no promises)
heads up though it's Weekend, Easter weekend on top of that
so patience would be appreciated 🙏


dev
MODERATOR

10 months ago

!t


dev
MODERATOR

10 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response dev 10 months ago


dev
MODERATOR

10 months ago

in the mean time, could you share your GitHub account name?


dev
MODERATOR

10 months ago

or the email you're using on Railway?


dev
MODERATOR

10 months ago

or both


dks2002
FREEOP

10 months ago

jprojects2002@gmail.com


dev
MODERATOR

10 months ago

awesome, thank you


dev
MODERATOR

10 months ago

then we just wait for a response from the team


dks2002
FREEOP

10 months ago

@Fragly thank you and hoping they can help


adam
MODERATOR

10 months ago

From past threads, it's likely the team will ask you to create a Github repo called Railway-2FA-Reset to prove you own the Github Account. Could you please do this?


dks2002
FREEOP

10 months ago

Yes i will do that


Give us the link when it's ready


Status changed to Awaiting User Response Railway 10 months ago


adam
MODERATOR

10 months ago

@Joe22 for visibility


dks2002
FREEOP

10 months ago

@Duchess Please what link are you talking about?


adam
MODERATOR

10 months ago

Duchess is the bot that passes replies from the Help Station to this discord thread, they are not a user. The link they are referring to is the Github repo link


dks2002
FREEOP

10 months ago

Please any help on my case @Fragly


dev
MODERATOR

10 months ago

You need to create a GitHub repo, call the repo Railway-2FA-Reset
once you've done that you need to send the URL of that repo here


dks2002
FREEOP

10 months ago

ok, a moment as i do that


dks2002
FREEOP

10 months ago


dev
MODERATOR

10 months ago

Awesome, now we just wait for the team's response


dks2002
FREEOP

10 months ago

oh..ok boss


dks2002
FREEOP

10 months ago

@Fragly i have not hear anything from the team yet?


dev
MODERATOR

10 months ago

If you don't hear anything by next week then I'll bump this with the team


dks2002
FREEOP

10 months ago

@Fragly thank you sir


brody
EMPLOYEE

10 months ago

done


dks2002
FREEOP

10 months ago

@Brody can you please be specific


brody
EMPLOYEE

10 months ago

2fa has been removed


dks2002
FREEOP

10 months ago

@Fragly Thank you very much. i have access now. i am very grateful


dks2002
FREEOP

10 months ago

@Brody Thank you very much. it is working and i have access now. i appreciate everyone for helping.


dev
MODERATOR

10 months ago

happy to help 🙂


dev
MODERATOR

10 months ago

thank you brody


dev
MODERATOR

10 months ago

!s


Status changed to Solved dev 10 months ago


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