a month ago
Hello Railway team,
I am locked out of my original Railway account because its Apple private relay email address (64q5...@privaterelay.appleid.com) has disappeared from my Apple Account and no longer forwards Railway login codes. I am posting from a separate accessible Railway account.
This is urgent because the original project contains a persistent volume with a production SQLite database. The application was still responding from Railway at 2026-07-10 00:55 Asia/Ho_Chi_Minh, but by 2026-07-10 21:45 both domains returned HTTP 404 with x-railway-fallback and "Application not found".
Original resources:
- Workspace: simon-arr's Projects
- Workspace ID: d79b5b06-9711-4435-8ce1-10905f3f0178
- Project: meal-planner
- Project ID: 8a5cf4bc-2f42-40a9-a532-c6934a194823
- Environment: production
- Environment ID: 9f0863f2-4298-478d-8df1-6af6b8bbf0fa
- Service: meal-planner
- Service ID: 168598ad-8f6c-44e0-9fad-0c625449f100
- Volume: meal-planner-volume
- Volume ID: f80b9a51-0ac5-4681-8de5-145b2a235781
- Mount path: /data
- Database path: /data/meals.db
- Custom domain: https://meal.themossyroof.com
- Railway domain: https://meal-planner-production-3eaf.up.railway.app
Please:
- Preserve the volume immediately and prevent any automated purge while ownership is being verified.
- Confirm whether the volume still exists and can be restored.
- Help me recover the original account or change its login email after ownership verification.
I control DNS for themossyroof.com, including the Railway verification TXT and CNAME records. I also have the full source code, project/service/volume IDs, deployment history, and can complete a DNS challenge or provide billing details privately.
Please make this thread private before requesting the full relay address or any additional personal verification details. Thank you.
4 Replies
a month ago
For security reasons, we can't change, swap, or restore login access to an account, and we can't act on an account's resources (including volumes) on someone's behalf. This is a security boundary that protects every account on the platform, not something ownership proof, DNS challenges, or project details can override.
Since the account authenticates through Apple's private relay email, regaining that relay address through Apple is the only way back in. Sorry we can't be of more help here.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
For security reasons, we can't change, swap, or restore login access to an account, and we can't act on an account's resources (including volumes) on someone's behalf. This is a security boundary that protects every account on the platform, not something ownership proof, DNS challenges, or project details can override. Since the account authenticates through Apple's private relay email, regaining that relay address through Apple is the only way back in. Sorry we can't be of more help here.
a month ago
Thanks, but this does not resolve the issue. The private relay address is no longer present anywhere in my Apple Account, including both Sign in with Apple and Hide My Email, so I have no way to re-enable forwarding or receive the login code.
Please escalate this thread to a human Railway staff member. I understand the security boundary and I am willing to complete ownership verification through a DNS challenge on themossyroof.com, original deployment records, project/service/volume identifiers, or billing details privately.
At minimum, please confirm whether volume f80b9a51-0ac5-4681-8de5-145b2a235781 still exists, its scheduled permanent deletion date, and whether any supported recovery or export process is available after ownership verification. Please do not mark this issue as solved.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
One additional ownership signal: I still control the GitHub account simon-arr (GitHub user ID 284878325). The inaccessible workspace is named simon-arr's Projects, while the separate Railway account I am posting from currently has no GitHub integration connected. If simon-arr is linked to the inaccessible Railway account, I can verify ownership by creating a public repository with a Railway-specified name, as Railway has requested in other account recovery cases. Please ask a human employee to check the linked GitHub identity before concluding that Apple relay is the only possible recovery route.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
The bot is correct. If you are unable to regain access to your private relay address, we have no solutions we can offer from our end.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago