Account recovery, lost 2fa and recovery codes
Anonymous
FREEOP

20 days ago

Hi, I am writing from a new account because
my original account is linked to GitHub OAuth, but I lost access to my 2FA due to an Authy misconfiguration.
Unfortunately, I also no longer have access to my recovery codes.

I can successfully authenticate via GitHub, but the login is blocked at the Railway 2FA step.

I am requesting assistance to reset or remove 2FA on my original account, Thanks a lot

Solved

7 Replies

brody
EMPLOYEE

20 days ago

!t


brody
EMPLOYEE

20 days ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody 20 days ago


brody
EMPLOYEE

20 days ago

Hey there!

We can remove your account's 2FA after verifying that you own the account.

Please create a new public repository named Railway-2FA-Reset on the GitHub Account associated with your Railway account. Once you're done, reply to this with a link to the repository.


Status changed to Awaiting User Response Railway 20 days ago


Anonymous
FREEOP

20 days ago


Status changed to Awaiting Railway Response Railway 20 days ago


ray-chen
EMPLOYEE

19 days ago

I can successfully authenticate via GitHub

Which GitHub account is this? I do not see a GitHub account linked to your current user.


Status changed to Awaiting User Response Railway 19 days ago


ray-chen
EMPLOYEE

19 days ago

Ah alright, I found it. Your 2FA has been removed. Please try logging in again


Anonymous
FREEOP

19 days ago

Logged in. Thank you!!


Status changed to Awaiting Railway Response Railway 19 days ago


Status changed to Solved Anonymous 19 days ago


brody
EMPLOYEE

19 days ago

/solved


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