Account related issue
Anonymous
FREEOP

20 days ago

My account has been flageflagged suspicious so i added a payment method for this i see 1 dollar has been deducted from my account for verification purpose still my account is showing suspicious and mybser services are offload ne and asking me to add payment method can someone help me with this

Solved

7 Replies

Status changed to Awaiting Railway Response Railway 20 days ago


20 days ago

Your card was verified successfully and the $1 hold has been released. A temporary payment block was triggered by the earlier attempts, which we've now cleared on our end. Please try subscribing again from your billing page - it should go through this time and restore your workspace.


Status changed to Awaiting User Response Railway 20 days ago


Status changed to Solved mykal 20 days ago


Anonymous
FREEOP

20 days ago

I am still seeing this please help me i aI am on my free trial currently I want to continue my free trial only for now


Status changed to Awaiting Railway Response Railway 20 days ago


Anonymous
FREEOP

20 days ago

can you help me if I had to make any other steps as well after adding card if I am missing anything here


20 days ago

Your card is valid - the $1 verification confirmed that. A temporary payment block on our side was preventing the restriction from clearing, and we've now removed it. Please retry subscribing from your billing page and the restriction will lift automatically.


Status changed to Awaiting User Response Railway 20 days ago


Status changed to Solved mykal 20 days ago


Anonymous
FREEOP

20 days ago

Ok i got this but how i trI try subscribing from my billing page indont see any option there do you want me to subscribe hobby plan?


Status changed to Awaiting Railway Response Railway 20 days ago


Anonymous
FREEOP

20 days ago

hey mykal can you look this on priority


20 days ago

You'll need to upgrade to the Hobby plan to clear this restriction. We've removed a temporary payment block on our side, so you can now subscribe to Hobby from your billing page and the restriction will lift automatically. The Hobby plan is $5/month with $5 of usage included.


Status changed to Awaiting User Response Railway 20 days ago


Status changed to Solved mykal 20 days ago


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