Your $5 payment on invoice YBWXORUB-0002 settled an overdue balance from the Apr 25 - May 25 billing period, but your subscription had already been cancelled due to the original missed payment. Paying an overdue invoice clears the debt but does not automatically reactivate the plan, which is why your dashboard still shows "Trial." To restore Hobby plan access, you'll need to resubscribe from your workspace billing settings.

Thank you for the explanation.

However, I did not use the platform and had no active projects running during the April 25 - May 25 billing period. Since there was no activity or resource consumption on my end, there should not be any debt for this period.

Please review my account usage for those dates. As there was no usage, I request that this $5 payment be applied to reactivate my Hobby plan for the current billing cycle, or that the charge be refunded.

The $5 on invoice YBWXORUB-0002 is the flat Hobby plan subscription fee for the Apr 25 - May 25 billing period, charged regardless of resource usage. That invoice was a legitimate balance owed for a period your account was subscribed, so the path forward is to resubscribe from your workspace billing settings to restore Hobby access.

I am writing to express my complete dissatisfaction with this situation.

While I understand the technicality of your flat fee policy, it is fundamentally unfair to charge a customer for a billing period where absolutely zero resources were used, and then demand a second payment to actually provide access to the platform.

Paying to clear a debt for a cancelled and unused subscription, only to be told I must pay again just to use the service now, is an unacceptable customer experience.

I request that you review this case from a customer service perspective. I expect this $5 payment to be applied to the current billing cycle to restore my access, or for a full refund to be issued.

The $5 Hobby subscription fee is charged for any period your account was subscribed, regardless of whether you ran workloads. If you'd like to request a refund, you can do so from Workspace Settings > Billing under Billing History, where eligible invoices will have a refund button. To restore Hobby access going forward, you would resubscribe from the same billing page.

You mentioned that I can request a refund from the Billing History. However, the "Request Refund" button for the invoice is greyed out and unclickable. The invoice shows the status "(re-issued to a new invoice)".

Since the automated refund option is disabled for me, could you please process the $5 refund manually on your end?

The refund button is greyed out because that invoice was re-issued to a new one. Per our refund policy, if the refund button is not available next to an invoice, that invoice is not eligible for a refund.

Please escalate this ticket to a human billing manager.

An automated policy response regarding a "re-issued" invoice is not an acceptable resolution. An internal system technicality does not negate the fact that I paid $5 for a billing cycle where absolutely zero platform resources were used.

I expect this case to be reviewed manually by a supervisor who has the authority to process refunds outside of the automated UI constraints. I am requesting a manual override for this refund and await a response from a human representative.

Done