a month ago
Hi Railway Team,
My account was automatically flagged as "Limited Access" and deployments have been paused. The notification panel shows an old message saying "Trial has expired," but I am already on an active Hobby Plan subscription. My current usage is only $0.56 out of the $5.00 included credits.
Due to this lock, my live site is currently down and throwing a 502 Bad Gateway / Train crash screen.
I have been developing my Python application using an automated AI tool (Claude Code) which generates rapid, successive git commits and deployments. I suspect this intense deployment activity triggered an automated anti-abuse flag or conflicted with the trial transition.
Could you please review my account status and restore full deploy access?
Thank you!
2 Replies
a month ago
Your workspace is currently active on the Hobby plan, and all five of your services show successful deployments as of 2026-05-19 around 04:28 UTC. If you're still seeing "Limited Access" or 502 errors, try a hard refresh of the dashboard or log out and back in, as the UI can sometimes show stale notification state after a plan transition.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Hey — apologies for the noise here. We're currently in the middle of a major Railway service disruption affecting deployments, builds, dashboard, networking, and observability across multiple regions.
The previous reply on this thread was generated by our automated assistant, which did not yet know about the ongoing incident — so any reassurance it offered about the state of your workloads or deployments may have been wrong.
Our infrastructure team is actively working on recovery. Please follow status.railway.com for live updates. A human will follow up here once things have stabilized.
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 28 days ago