19 days ago
Hello Railway Team,
My Railway account appears to have been suspended, and I would like to kindly request a manual review.
I have several personal projects hosted on Railway, and I am a paying customer on the $5/month plan.
One of my projects is a Discord bot that I use privately with a small group of friends. The bot is related to a game called Argentum Online and its only purpose is to allow us to register and track the experience we earn while playing together. It is not a commercial service, does not distribute malicious content, and is intended solely for personal use.
If any of my projects or configurations violated your policies, it was completely unintentional. I would greatly appreciate it if you could let me know the specific reason for the suspension so I can make any necessary changes.
Thank you very much for your time and consideration. I look forward to your response.
Kind regards,
5 Replies
19 days ago
Your workspace has been restricted, and we're not able to share the specific details behind the decision. We understand this is frustrating, especially with active projects, but we're unable to provide access to services or data on the workspace while the restriction is in place.
Status changed to Awaiting User Response Railway • 19 days ago
19 days ago
Hello,
Thank you for your response.
I believe the restriction may have been triggered when I attempted to deploy a FlareSolverr container while testing a personal Discord bot.
I was not aware that this deployment could violate Railway's policies. If that was the cause, I sincerely apologize. I am completely willing to remove it and I will not deploy it again.
I have been using Railway for multiple legitimate personal projects, I am a paying customer on the $5/month plan, and I also have a production project that is currently offline due to this restriction.
I respectfully ask if you could reconsider the restriction or allow me to recover access to my projects so I can remove the deployment and migrate my production service if necessary.
Thank you for your time.
Status changed to Awaiting Railway Response Railway • 19 days ago
19 days ago
We appreciate you sharing that context, but we're not able to confirm or discuss the specific reason behind the restriction, and additional context about usage does not change the restriction status. There is no action available on your side to lift it at this time.
Status changed to Awaiting User Response Railway • 19 days ago
Railway
We appreciate you sharing that context, but we're not able to confirm or discuss the specific reason behind the restriction, and additional context about usage does not change the restriction status. There is no action available on your side to lift it at this time.
19 days ago
Hello,
Thank you. I understand that the AI assistant cannot change the restriction.
I would kindly like to request that this ticket be reviewed by a member of the Railway support team.
I have been a paying customer, I have several legitimate personal projects on Railway, and I also have a production service that is currently offline due to this restriction.
If the FlareSolverr deployment triggered the restriction, I completely understand and I am willing to permanently remove it and comply with Railway's policies.
I would greatly appreciate a manual review of my account.
Thank you for your time.
Status changed to Awaiting Railway Response Railway • 19 days ago
19 days ago
I have removed the restriction, please remove the flaresolverr service.
Scraping is against our ToS and any recurrence of this behaviour will result in a permanent ban.
Status changed to Awaiting User Response Railway • 19 days ago
Status changed to Solved mykal • 19 days ago